7. Expert system applications

Here are some uses for an expert system

  • Diagnostic tool for fixing machinery and vehicles
  • Online medical system for diagnosing a problem
  • Telephone based help desk
  • Finance firm making loan / credit decisions
  • Government services such as working out tax and benefits

In each case, the expert system is designed to provide a reasonable answer with some systems also giving a reason for each answer.

A good example of an online expert system is the very popular NHS direct web site that provides sensible advice on common medical symptoms

nhs direct

Behind the user interfaces lies an expert system that contains the best advice from medical experts.

 

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Click on this link: examples of expert system